This Shipping Policy applies to purchases made through the Belvairo™ online store.

Orders are processed and dispatched within 7 business days after payment confirmation.

Business days generally exclude weekends and applicable public holidays.

Orders may require reasonable payment, fraud-prevention, address, inventory, or other operational review before dispatch.

Customers are responsible for providing a complete and accurate delivery address.

Contact customer support as soon as possible if an address correction is needed.

Address changes cannot be guaranteed after processing, packing, or shipment has started.

Available shipping methods and any applicable charges are displayed during checkout before payment is completed.

Standard United States carrier transit is generally 10–15 business days after dispatch.

This is an estimated transit period and not a guaranteed arrival date.

Tracking information is normally provided after dispatch when available.

Initial carrier scans may take time to appear after label creation, pickup, or logistics transfer.

Delivery may be affected by weather, peak periods, carrier capacity, transportation disruption, address issues, regional events, or circumstances outside our direct control.

An order may be shipped in more than one package where operationally appropriate.

Separate tracking numbers may be provided when available.

If tracking shows delivered but you cannot locate the parcel, check:

• Your delivery area.
• Mailbox or parcel locker.
• Household members.
• Building reception.
• Carrier delivery notes.
• Nearby safe-drop locations.

If the parcel still cannot be located, contact Belvairo™ customer support.

If tracking remains unchanged for an extended period or the shipment appears lost, contact customer support with the order number and tracking number.

If a product arrives damaged, photograph:

• The product.
• The damaged area.
• Exterior packaging.
• Protective packaging.
• The shipping label.

Contact support promptly so the issue can be reviewed.

If the wrong item was delivered or the package is missing a product or included component, contact support promptly with your order number and clear photographs.

Change or cancellation requests should be submitted as soon as possible.

Requests cannot be guaranteed after processing, packing, or shipment has started.

Processing and carrier-transit estimates are provided to set reasonable expectations but do not guarantee arrival on a specific date.

For shipping or tracking questions, email service@belvairo.com and include your order number and tracking number when available.