Return & Refund Policy
This policy explains return eligibility, our 30-calendar-day return-request window, authorization, damaged or incorrect items, inspections, exchanges where available, and approved refund processing.
30-Calendar-Day Return Window
Eligible return requests must be submitted within 30 calendar days after confirmed delivery.
Contact Us Before Returning Merchandise
Before sending any item back, email service@belvairo.com with your order number, product, and reason for the return.
Authorized Return Destination
Our registered business address is not automatically our return warehouse address.
After an eligible return request is reviewed and approved, customer support will provide the applicable return instructions and authorized return destination.
General Return Eligibility
Unless a different remedy applies for a damaged, defective, or incorrect item, eligible returned merchandise should generally be unused, in the condition received, and include original packaging, accessories, and components where applicable.
Items That May Not Qualify
A return may be declined where merchandise has been materially used, altered, damaged after delivery, returned incomplete, or sent without following authorized return instructions, except where applicable law provides otherwise.
Natural & Decorative Variation
Minor differences in ceramic glaze, stoneware texture, woven natural fibers, wood tone, glass pattern, metal finish, dimensions, or weight may occur.
Reasonable material or production variation is not automatically considered a defect.
Damaged or Defective Items
If an item arrives damaged or appears defective, contact us promptly.
Include your order number and clear photographs of the product, affected area, packaging, and shipping label where appropriate.
Incorrect or Incomplete Orders
If the wrong product was delivered or a package is missing an included component, contact support promptly with the order number and photographs of the received contents.
Return Shipping
Responsibility for return-shipping costs depends on the reason for the return, the applicable remedy, and any requirements under applicable law.
Customer support will explain the applicable instructions before an approved return is sent.
Packing a Return
Use reasonable protective packaging, particularly for ceramic, glass, lighting, or other breakable items.
Include required components and follow the instructions provided by customer support.
Return Inspection
Returned merchandise may be inspected after receipt to confirm condition, contents, eligibility, and compliance with authorized return instructions.
Refund Approval
If a return or other refund request is approved, the refund is generally issued to the original payment method.
5–10 Business Day Processing
After approval, Belvairo™ normally completes refund processing within 5–10 business days.
Your bank or payment provider may require additional time before the credit appears.
Original Payment Method
Approved refunds are generally sent to the original payment method used for the purchase.
Exchanges
Where an exchange is operationally available, customer support will explain the process.
In some cases, the practical solution may be an approved return followed by a new order.
Order Cancellations
Cancellation requests should be submitted as soon as possible.
Cancellation cannot be guaranteed after processing, packing, or shipment has started.
Refused or Undeliverable Shipments
Packages that are refused, unclaimed, or undeliverable may be subject to carrier handling and return procedures.
Contact customer support so the circumstances can be reviewed.
Payment Disputes
If you believe there is an issue with an order or refund, contact customer support so we can review the matter.
Nothing in this policy limits rights that cannot lawfully be waived.
Non-Waivable Consumer Rights
Nothing in this policy is intended to limit rights or remedies that cannot lawfully be waived under applicable consumer-protection law.
Return & Refund Questions
Email service@belvairo.com and include your order number and relevant photographs or tracking information where applicable.
Need help with a return?
Our team can assist with return eligibility, damaged or incorrect items, authorized return instructions, inspections, exchanges where available, and approved refunds.
Business Information
A return process should be clear before a package is sent.
Belvairo™ uses a consistent 30-calendar-day return-request window and 5–10-business-day approved-refund processing timeframe.