Frequently Asked Questions.
Helpful information about Belvairo™ products, materials, dimensions, lighting specifications, orders, payment, processing, shipping, tracking, returns, refunds, cancellations, privacy, and customer support.
Use this page as a quick guide to Belvairo™ products and store policies. For questions specific to an existing order, contact customer support and include your order number whenever possible.
Three parts of the shopping experience.
Browse product questions first, then order and delivery information, followed by return and refund guidance.
Products & Design
Brand, materials, dimensions, finishes, lighting specifications, and product variation.
Orders & Shipping
Processing, payment, tracking, fulfillment, delivery, and order changes.
Returns & Refunds
Return eligibility, damaged items, return instructions, refund timing, and customer support.
Products & Design
Learn more about our brand, product specifications, materials, dimensions, finishes, lighting details, and design approach.
01 Who operates Belvairo™?
Belvairo™ is owned and operated by Shanghai Boerzhi Culture Technology Co., Ltd. The company operates the Belvairo™ online store and provides customer support for purchases made through the official storefront.
02 What does Belvairo™ sell?
Belvairo™ focuses on Home & Living Decorative Accents for contemporary American interiors.
Our assortment includes sculptural ceramic accents, woven storage and decorative baskets, and ambient accent lighting.
03 What are the Belvairo™ collections?
Belvairo™ is organized around three primary product directions:
- Sculptural Ceramic Accents — ceramic vases, art vessels, and decorative forms with organic, architectural, and botanical silhouettes.
- Woven Storage & Decorative Baskets — natural woven baskets, storage pieces, trays, planter baskets, and decorative organizers.
- Ambient Accent Lighting — decorative table lamps combining ceramic, glass, wood, linen, and metal finishes for warm residential lighting.
04 Will every product look exactly like the photographs?
We make reasonable efforts to present products accurately.
Minor differences in color tone, surface appearance, texture, ceramic glaze, woven fibers, wood tone, glass pattern, metal finish, dimensions, or weight may occur because of photography, lighting, screen settings, material batches, natural-material characteristics, or reasonable manufacturing tolerances.
05 Are small variations considered defects?
Minor differences in finish, texture, tone, glaze, natural fiber, wood appearance, glass pattern, surface detail, dimensions, or weight are not necessarily defects.
Whether a specific issue qualifies as a defect depends on the nature of the difference and whether it materially affects the intended function or condition of the product.
06 How should I check whether a product will fit my space?
Review the dimensions shown on the applicable product page, including width, depth, height, diameter, or other relevant measurements.
We recommend measuring the intended tabletop, shelf, console, nightstand, floor area, or other placement location before ordering.
For lighting, also consider the overall lamp height, shade diameter, and surrounding clearance.
07 What materials are used?
Materials vary by product and may include:
- High-fired ceramic and stoneware.
- Matte, satin, speckled, or marble-effect ceramic finishes.
- Water hyacinth, rattan, seagrass, and other woven natural fibers.
- Stained glass or textured glass.
- Wood or wood-finish bases.
- Linen or fabric lamp shades.
- Zinc alloy, cast metal, steel, or other metal components.
- Antique-brass-tone or bronze-tone finishes.
Refer to the applicable product page for the specific material composition of each item.
08 Are accessories shown in lifestyle images included?
Unless the product page specifically states otherwise, surrounding décor, flowers, plants, books, furniture, tableware, textiles, and other accessories shown in lifestyle imagery are for styling context and are not included with the product.
09 What electrical format is used for Belvairo™ lamps?
Where specified on the applicable product page, Belvairo™ lighting products for the United States market are designed around:
- 120V / 60Hz
- E26 bulb base
- Maximum 40W where specified
- LED recommended
- Type A plug
- Indoor use only
Always review the specific product listing for the applicable electrical details.
10 Are Belvairo™ lighting products UL or ETL listed?
We do not make a UL Listed or ETL Listed claim unless that certification is specifically stated for the applicable product.
Please review the individual product page for any certification information that applies to that item.
Orders & Shipping
Order processing, payment, U.S. delivery, tracking, fulfillment, and order changes.
01 What currency does the store use?
Prices are generally displayed in U.S. dollars (USD) unless another currency is clearly shown during checkout.
02 What payment methods are accepted?
The payment methods currently available for your order are displayed during checkout.
Options may vary by location, currency, device, order details, and payment-provider availability.
03 How long does order processing take?
Orders are processed and dispatched within 7 business days after payment confirmation.
This processing period is separate from the carrier transit period.
04 How long does standard U.S. delivery take?
Estimated standard carrier transit for supported United States destinations is generally 10–15 business days after dispatch.
Delivery estimates may vary because of destination, carrier operations, weather, transportation disruptions, peak periods, address issues, or circumstances outside our direct control.
05 Does the 10–15 business-day shipping estimate include processing?
No.
Order processing and dispatch may take up to 7 business days after payment confirmation.
The standard U.S. 10–15 business-day transit estimate begins after the order has been dispatched.
06 How much does shipping cost?
Available shipping methods and any applicable shipping charges are calculated and displayed during checkout before payment is completed.
07 Where are orders shipped from?
Depending on inventory availability, product location, fulfillment arrangements, and destination, orders may be dispatched from designated fulfillment facilities or logistics partners.
The shipment origin may therefore differ from our registered business address.
08 Will I receive tracking information?
Yes, when tracking is available.
Once your order has been dispatched and tracking information becomes available, shipment or tracking details will normally be sent to the email address used during checkout.
09 What should I do if tracking stops updating?
Carrier tracking systems can sometimes take time to update after label creation, pickup, handoff, customs or logistics transfer, or movement between carrier networks.
If tracking remains unchanged for an extended period, email service@belvairo.com and include your order number and tracking number.
10 What if tracking says “Delivered” but I cannot find my package?
Please first check:
- The delivery area around your property.
- Mailbox or parcel locker.
- Household members.
- Building reception or front desk.
- Nearby safe-drop locations.
- Neighbors, where appropriate.
- Any delivery notes provided by the carrier.
If the parcel still cannot be located, contact customer support with the order number and tracking details.
11 Can I cancel or change an order?
Contact us as soon as possible.
We will make reasonable efforts to cancel, update, or correct an order before fulfillment begins, but changes cannot be guaranteed once processing, packing, or shipment has started.
12 Can I change my shipping address?
If you notice an address error, contact service@belvairo.com as soon as possible.
Address changes cannot be guaranteed after processing, packing, or shipment has started.
13 Can an order arrive in more than one package?
Yes.
An order may be shipped in multiple packages where operationally appropriate. If separate tracking information is available, you may receive more than one tracking number.
Returns & Refunds
Return requests, damaged items, return shipping, exchange availability, refund processing, and customer support.
01 What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions stated in our Return & Refund Policy.
02 How do I request a return?
Email service@belvairo.com with:
- Your order number.
- The item you wish to return.
- The reason for the return.
- The confirmed delivery date, if available.
- Relevant photographs or videos where appropriate.
Please wait for customer support to review the request and provide authorized return instructions before sending merchandise.
03 Where should I send my return?
Please do not automatically send merchandise to our registered business address.
Our registered business address is not automatically our merchandise return warehouse.
After your return request has been reviewed and approved, our customer-support team will provide the appropriate return destination and instructions.
04 Who pays for return shipping?
Return-shipping responsibility depends on the reason for the return, the condition of the item, the applicable remedy, and any rights required by applicable law.
For preference-based returns, customers may generally be responsible for return-shipping costs unless otherwise stated or required by law.
If a confirmed issue was caused by an error attributable to us, customer support will provide an appropriate solution consistent with our policy and applicable law.
05 How long does an approved refund take?
After a return or other refund request has been approved, Belvairo™ normally completes refund processing to the original payment method within 5–10 business days.
Your bank, card issuer, or payment provider may require additional time before the credit becomes visible after our processing is complete.
06 What if my item arrives damaged or incorrect?
Contact us promptly with your order number and relevant photographs or videos.
Where appropriate, include clear images of:
- The product.
- The damaged or incorrect area.
- Exterior packaging.
- Interior protective packaging.
- The shipping label.
After review, we will provide an appropriate solution for a confirmed issue.
07 What condition should a return be in?
Unless a different remedy applies for a damaged, defective, or incorrect item, returned merchandise should generally be unused, in the condition received, and include the original packaging, components, and accessories where applicable.
08 Can I exchange an eligible item?
If an exchange is available, customer support will explain the applicable process.
Availability may depend on inventory, product condition, and the reason for the request.
In some circumstances, the practical solution may be an approved return followed by a new order.
09 Are natural material variations return defects?
Not automatically.
Natural woven fibers, wood tone, ceramic glaze, stoneware texture, glass pattern, and hand-finished surfaces can contain reasonable variation.
A variation is evaluated based on its nature and whether it materially affects the intended function, condition, or product received.
10 How can I contact customer support?
Email: service@belvairo.com
Phone: +86 132 6685 4562
Customer service hours: 8:00 AM – 10:00 PM Daily.
Four timeframes to remember.
These timeframes are used consistently across Belvairo™ customer-facing policies.
Orders are processed and dispatched within 7 business days after payment confirmation.
Standard U.S. carrier transit is generally 10–15 business days after dispatch.
Eligible return requests must be submitted within 30 calendar days after confirmed delivery.
Approved refunds are normally processed within 5–10 business days.
Questions? We’re here to help.
If the FAQ does not answer your question, contact customer support with your order number or a clear description of what you need help with. Our team can assist with products, materials, dimensions, lighting specifications, orders, payment, shipping, tracking, damaged or incorrect items, returns, refunds, and privacy-related requests.
Business Information
Clear business identity and customer-support information for Belvairo™ customers.
Still need help? We’re here.
Clear information is part of the Belvairo™ experience. Our customer-support team can help you understand product details, materials, dimensions, lighting specifications, delivery expectations, returns, refunds, and store policies before or after purchase.