Clear support, when you need it.
Questions about a Belvairo™ product, dimensions, materials, an existing order, payment, shipping, tracking, returns, refunds, privacy, or another store-related matter? Our customer-support team is available to help.
Belvairo™ customer support is here to help with product information and post-purchase questions. Clear order numbers, product names, photographs, tracking details, and a concise description of the issue can help us review your request more efficiently.
A few details help us assist you faster.
Choose the type of support that best matches your question and include the relevant information in your message.
Existing Order
Include your order number and the email address used during checkout.
Product Question
Include the product name and the specification, dimension, material, finish, or feature you want us to confirm.
Order Problem
For damaged, incorrect, defective, or incomplete orders, include clear photographs or videos where appropriate.
Email support
Email us at service@belvairo.com .
Email is recommended for order questions, return requests, product photographs, delivery issues, privacy-related requests, and anything that benefits from written documentation.
If your question concerns an existing order, please include the order number and the email address used during checkout.
Phone support
You can reach customer support at +86 132 6685 4562 .
Customer service hours are 8:00 AM – 10:00 PM Daily.
If your question concerns an existing order, keep your order number available so our team can better understand the request.
Need help reviewing product information?
Belvairo™ focuses on sculptural ceramic accents, woven storage and decorative baskets, and ambient accent lighting for contemporary home interiors.
Please review the applicable product page for the listed width, depth, height, diameter, material, weight, finish, and electrical specifications where relevant before ordering.
For decorative lighting, review the listed voltage, bulb base, maximum wattage, plug type, and indoor-use information shown on the product page.
If you need help understanding a listed specification, contact us with the product name and the detail you would like us to confirm.
Address changes, cancellations, and order updates
Contact service@belvairo.com as soon as possible if you need to request an address correction, cancellation, or another order change.
We will make reasonable efforts to assist before fulfillment begins, but changes cannot be guaranteed after processing, packing, or shipment has started.
Orders are normally processed and dispatched within 7 business days after payment confirmation.
Questions about a shipment
After payment confirmation, Belvairo™ orders are processed and dispatched within 7 business days.
For supported United States destinations, standard carrier transit is generally 10–15 business days after dispatch.
Tracking information is normally sent after dispatch when it becomes available. Carrier scans can take time to appear after label creation, pickup, or transfer between logistics networks.
If tracking has not updated for an extended period, a package appears delayed, or tracking shows delivery but the parcel cannot be located, contact support with the order number and tracking details.
Damaged, incorrect, or incomplete orders
Please contact service@belvairo.com promptly if an item arrives damaged, defective, incorrect, or incomplete.
Include the order number and clear photographs of the product, the affected area, exterior packaging, interior protective packaging where relevant, and the shipping label.
For ceramic, glass, and lighting products, photographs of the packaging can be especially useful when reviewing damage that may have occurred during transportation.
Providing clear documentation helps us review the case and determine appropriate next steps.
Contact us before returning merchandise
Eligible return requests must be submitted within 30 calendar days after confirmed delivery.
Do not send merchandise back before receiving return instructions from Belvairo™ customer support.
Our registered business address is not automatically the address of our return facility.
After an eligible return request is reviewed and approved, customer support will provide the applicable return instructions and authorized return destination.
Questions about a refund
If a return, cancellation, or other refund request has been approved, the applicable refund is generally issued to the original payment method.
After approval, Belvairo™ normally completes refund processing within 5–10 business days.
Your bank, card issuer, or payment provider may require additional time before the credit becomes visible on your account after we complete our processing.
If you have questions about an approved refund, contact customer support and include the relevant order number.
Privacy-related requests
For privacy questions or requests relating to personal information, email service@belvairo.com .
Depending on the request and applicable law, we may need to verify your identity before completing a privacy request.
For more information about personal information, cookies, advertising technologies, and third-party services, please review our Privacy Policy.
What to include in your message
- Order number, if applicable.
- Name and email address used for the order.
- Product name or product description.
- A concise explanation of the question or issue.
- Photos or videos where relevant.
- Tracking number for delivery-related questions.
- For returns, state the reason for the request and confirm the delivery date when available.
Who operates Belvairo™?
Belvairo™ is owned and operated by Shanghai Boerzhi Culture Technology Co., Ltd.
Shanghai Boerzhi Culture Technology Co., Ltd. operates the Belvairo™ online storefront and provides customer support for purchases made through the official store.
The owner / legal representative associated with the business is He Youfu.
Clear expectations from purchase to after-sales support.
These timeframes are used consistently across Belvairo™ customer-facing policies.
Orders are processed and dispatched within 7 business days after payment confirmation.
Standard United States carrier transit is generally 10–15 business days after dispatch.
Eligible return requests must be submitted within 30 calendar days after confirmed delivery.
After approval, Belvairo™ normally completes refund processing within 5–10 business days.
Before you send a message
These common questions may help you find the information you need immediately.
How quickly will my order be processed and dispatched?
Orders are processed and dispatched within 7 business days after payment confirmation.
How long does standard U.S. delivery take?
For supported United States destinations, standard carrier transit is generally 10–15 business days after dispatch.
This transit estimate does not include the order-processing period.
How long do I have to request a return?
Eligible return requests must be submitted within 30 calendar days after confirmed delivery.
Please contact customer support before sending any merchandise.
Is the registered company address also the return address?
No. Our registered business address is not automatically our merchandise return address.
After an eligible return request is reviewed and approved, customer support provides the applicable return instructions and authorized destination.
How long does an approved refund take?
After approval, Belvairo™ normally processes the refund within 5–10 business days.
Your financial institution may require additional time to post the credit.
What should I send if my product arrives damaged?
Please provide:
- Your order number.
- Clear photographs of the product and damaged area.
- Photographs of the exterior packaging.
- Photographs of protective packaging where relevant.
- A photograph of the shipping label.
- A brief description of the issue.
Questions? We’re here to help.
Our team can assist with Belvairo™ products, dimensions, materials, lighting specifications, orders, payment, shipping, tracking, damaged or incorrect items, returns, refunds, and privacy-related requests. For order questions, include your order number whenever possible.
Business Information
Clear business identity and customer-support information for Belvairo™ customers.
Helpful support, with the same care we bring to the objects we choose.
Belvairo™ is committed to clear product information, accessible customer service, consistent store policies, and a straightforward post-purchase experience for customers bringing sculptural form, natural texture, and atmospheric lighting into their homes.